COVID-19 Shopping Policies & Procedures

COVID-19 has some challenges, and for folks that can’t wear a mask it can be even more challenging. Here at Just Games we are dedicated to the safety of all our customers, and want to ensure that everyone has access to all the games we sell, all the time! We also need to ensure that we are compliant with public health code, NYS executive orders, and a variety of other laws. So, with that in mind, here are our updated shopping policies:

EVENTS POLICIES

Effective immediately, all event participants will present proof of vaccination in the form of either the NYS Excelsior Pass App (not a printed copy) OR their valid COVID-19 CDC vaccination card. There are no exceptions to this policy for small event venues. Our full statement on returning to events can be found here. 

This is not our decision, but the best practices interpretation of the NYS law that allows us to open the game room early, before the entire population is vaccinated.

We appreciate this may be frustrating if you cannot yet participate with us in events. If you have questions or concerns about this policy, we suggest taking them up with New York State via their privacy policy or email or the Centers for Disease Control and Prevention (CDC), the two bodies that make these best-practices determinations. You may also wish to consult your doctor. Our staff, not being doctors, are not qualified to comment on them, nor are they permitted to make any exceptions on a personal basis.

We apologize for any inconvenience this causes, and look forward to seeing you when we can!

SHOPPING POLICIES

  • Entering the store is not required to have access to any of our products and services, including but not limited to; shopping, online events, and game rentals. All our regularly available games and fun are available remotely!
  • Any customer that chooses to shop in person and is unvaccinated, must wear a mask or face covering while physically inside the store. If a cloth mask is not possible, an alternative device like a respirator, face shield, or other medically provided device is acceptable.
  • If not face covering is possible or a customer prefers for any reason not to enter the store, our entire inventory is available live at shop.justgamesrochester.com for free curbside pickup – just choose in-store pickup and write “Contactless” in the comments.
  • If internet access is problematic, or you have specific questions, customers may call the main store like 585-586-0586 and request a personal shopper by phone or video chat.
  • In either case, in-store pickup is free. For a $10 fee local delivery services are also available, as well as shipping.

If for any reason you require accommodations beyond these, please email sales@justgamesroc.com and we will do our absolute best to help you with your shopping requirements!